Best Customer Review Apps

For customers, online reviews and testimonials build trust and give them confidence in you and your business. They help potential customers overcome any hesitations and worries. Analysing online reviews makes companies better understand their customers and improve their service. For companies, online reviews increase credibility and online visibility, improve the rankings, generate new customers and grab consumers attention. Corporate Citizen brings to you some of the most popular online customer review apps

Mouthshut.com

This app is available free for android and iOS devices. It claims to be the largest consumer review platform. It has over a million unbiased consumer reviews on a wide range of products and services, encompassing automobiles, electronics, travel, entertainment, employers, real estate and many more. You can join the community of 3.8 million users and discover genuine consumer feedback on products and services that matter to you. Use its extensive reviews to make informed choices. Read and write genuine consumer reviews on a large variety of products and services. Discover trending products and nearby businesses in your area. You can participate in contests and win prizes.

JD – Search, Shop, Travel, B2B of JustDial

This app is available free for android and iOS devices. Search for anything, anytime and anywhere on this app. Get access to a wide range of products, services and businesses, along with their contact numbers, addresses and hot deals. Check the honest reviews and ratings from previous users and customers to make an informed decision about purchasing the product or getting the services. You too can give your reviews and ratings about the businesses. Also, compare prices from different sellers of products and services before purchasing them.

Birdeye

This app is available free for android and iOS devices. You can streamline overview management, analyse customer sentiment, benchmark performance and improve reputation across locations with the help of GenAI. It integrates with your customer relationship management (CRM) to send automated requests, helping you collect more reviews and improve your online presence. Monitor 200+ review sites from a single dashboard and maintain a clean reputation wherever customers search. It enables you to use GenAI to draft human-like replies in any language so you can serve multilingual customers effortlessly. It turns your best reviews into powerful posts on social media using its easy-to-use-templates.

Yelp

Yelp is a popular online platform that allows users to search for and review local businesses such as restaurants, bars, cafes, shops, and other establishments. This app is available free for android and iOS devices. It provides comprehensive business listings for local establishments. These listings include important information such as hours of operation, address, phone number, website, and customer reviews. Users can write and read reviews of businesses, helping other consumers make informed decisions about where to spend their money. It uses a five-star rating system to allow users to rate businesses on a scale of one to five stars.

HubSpot CRM

It is available for android and iOS devices. It is a CRM platform that helps businesses track and manage customer and lead information. Hubspot has a free version with limited features and a paid version with additional features. It integrates customer information across the platform to create a single view of each customer. There are customisable dashboards to view CRM data, built in analytics to understand performance at the team and individual level. The free version has free service tools, CMS tools, operations tools and marketing tools.